Returns

Overview

To begin initiating a return, within 14 calendar days of delivery, please return your item to our address below and reach out to our customer support team at contact@wisezebra.com to confirm the return.

  • Return the new, unopened items to us within 14 calendar days of delivery.
  • Simply contact our support team at contact@wisezebra.com if you have any questions regarding your return.
  • For any product valued over $10 you should consider using a trackable shipping service or purchasing shipping insurance.
  • Any product you return must be in the same condition you received it and in the original packaging. Please keep the email receipt.
  • Please be considerate when placing your order to choose the correct size, color, etc. of your product to avoid any returns for exchanges.
  • Due to the custom made nature of some of our handmade products we can not accept returns/exchanges or offer refunds for any handmade item.
  • Cannot accept returns via rejected or refused packages, abandoned packages, and packages returned outside of the designated return process (Please see above for designated return process).
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